Workshops

There is a lot happening simultaneously in your organisation. You would like to gain insight into your business processes, but you have no idea how to start. This 2-day process management training will give you tools to make your organisational processes visible. You learn to describe processes and to visualize process diagrams. This will give you a good insight into the processes which deserve your priority attention and with which you can support your customers and employees even better.

By drawing up a professional improvement plan, you can immediately put what you have learned into practice. After completing this course, you will be able to bring your business processes to a higher level. A good start to work more efficiently!

In this training you will learn what “LEAN Management” actually covers. You will learn about the origins of LEAN, you will gain insight in the power of LEAN management and you will understand the effects of implementing a LEAN Management filosophy in your company.

Moreover, you make the link to practice, to your organisation, your team and yourself! You will draw up an action plan to actually implement the tools.

The content of this 2-day training is built up around the following chapters: The foundations of Lean Management, improvement tools and the relation with change management.

What is the best way to tackle a project?

During this 2-day training course, you go through a project from beginning to end: project initiation, project charter, stakeholder analysis, drawing up a schedule, estimating and managing risks, following up and leading a team, and closing and evaluating a project. This training is very practical, and yet you will also get insights into existing methodologies: waterfall method and scrum.

Moreover, you will be given tools, templates and tips, which you can use immediately in your projects.

This training consists of 2 parts which can be offered separately.

Part 1 is about drafting an e-mail and the do’s and don’ts of e-mail traffic. The importance of concrete and positive word usage in e-mails is discussed, as well as building up a good e-mail structure (pace, structure and content).

In part 2, we look at the supporting software (MS Outlook or Google Mail) that you use to manage your e-mails. You learn to adjust the “look and feel” of the programme and of your e-mails (standard e-mails, signature, etc.). You also get tools to better organise your inbox.

The CAF is an easy-to-use, free tool to assist public-sector organisations across Europe in using quality management techniques to improve their performance. It is especially designed for public-sector organisations, taking into account their characteristics.

In this course we learn what the CAF-model actually looks like, how it is composed and how we can use it.

You will get all necessary tools to implement a self-evaluation according to the CAF-model, as well as a complete step-by-step implementation plan.