Common Assessment Framework

The CAF is an easy-to-use, free tool to assist public-sector organisations across Europe in using quality management techniques to improve their performance. It is especially designed for public-sector organisations, taking into account their characteristics.

In this course we learn what the CAF-model actually looks like, how it is composed and how we can use it.

You will get all necessary tools to implement a self-evaluation according to the CAF-model, as well as a complete step-by-step implementation plan.

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+32 (0) 476 06 11 05



Ingeborg is een heel aangenaam persoon om mee samen te werken : steeds bereid om in dialoog programma’s uit te werken specifiek op maat van de deelnemers of klant.
Marleen Van Lierde

Opleidingscoördinator, Syntra Midden Vlaanderen

Ingeborg is for many years a highly appreciated partner on our journey towards quality, especially in the public sector. As a lecturer, she shares her insights with enthusiasm and motivates organisations to apply innovative approaches.

As a consultant, she enables people to find qualitative solutions themselves and to create opportunities for the future.

Patrick Staes

Head of the CAF Resource Center EIPA